Refund Policy

SOFTLUNA Refund Policy

Last updated: September 2026

At SOFTLUNA, we want every customer to receive a functional digital product and a smooth purchasing experience.

Because we sell digital software licences and downloadable products, digital items generally cannot be returned in the same way as physical products once they have been delivered, accessed, revealed, downloaded, or activated.

Eligible Refunds

A refund, replacement, or other appropriate solution may be considered when:

  • The licence supplied is invalid or defective.
  • The digital product received is materially different from the product ordered.
  • An incorrect or duplicate product was supplied by SOFTLUNA.
  • The product cannot be used because of a verified issue with the digital product supplied by us.

Where appropriate, our support team may first attempt to resolve the issue or provide a replacement licence.

Change of Mind

Once a digital licence key, activation code, download link, or other digital content has been delivered or accessed, we generally cannot provide a refund simply because:

  • You changed your mind.
  • You no longer need the software.
  • You purchased the wrong product or version.
  • Your device does not meet the stated requirements.
  • The software is not compatible with your device when compatibility information was clearly displayed before purchase.

Please carefully review all product information before placing your order.

Incorrect Purchases

If you accidentally purchase the wrong product and the digital licence or content has not yet been delivered, revealed, accessed, downloaded, or activated, contact us as soon as possible.

We will review your order and determine whether it can still be changed or cancelled.

Requesting Support or a Refund

Please contact:

Email: softlux.company@gmail.com
WhatsApp: +44 7916 687322

Please provide:

  • Your order number
  • The email address used during checkout
  • The product name
  • A description of the issue
  • Screenshots or error messages where relevant

Our support team will review your request and provide an appropriate solution.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.