Terms of Service

SOFTLUNA Terms of Service

Last updated: September 2026

These Terms of Service apply to purchases and use of the SOFTLUNA online store.

By visiting our website, placing an order, or purchasing a product from us, you agree to these Terms of Service together with the other policies displayed on our website.

Digital Products

SOFTLUNA sells digital software products and software licences.

Unless specifically stated otherwise on a product page, no physical item will be shipped.

Digital products may include:

  • Software licences
  • Activation information
  • Download links
  • Installation instructions
  • Related digital content

Product Information

We make reasonable efforts to ensure that product descriptions, versions, features, compatibility details, and system requirements displayed on our website are accurate.

Customers are responsible for reviewing this information before completing a purchase.

Software publishers may update their products, interfaces, features, or technical requirements from time to time.

Orders

SOFTLUNA reserves the right to review, refuse, cancel, or request additional verification for an order where reasonably necessary.

This may include situations involving:

  • Suspected fraudulent transactions
  • Payment issues
  • Pricing errors
  • Product availability issues
  • Incorrect customer information
  • Misuse of our website or services

If an order has been paid for but cannot be fulfilled, an appropriate refund will be provided.

Digital Delivery

Products are delivered electronically.

Customers are responsible for providing a valid email address during checkout and ensuring they can receive messages relating to their order.

SOFTLUNA cannot be held responsible for delays caused by:

  • Incorrectly entered email addresses
  • Spam or junk filtering
  • Customer email-provider problems
  • Other circumstances outside our reasonable control

However, our support team will make reasonable efforts to assist customers experiencing delivery issues.

Licence Use

Software licences purchased through SOFTLUNA must be used in accordance with the applicable licence conditions associated with the software.

Customers must not unlawfully reproduce, distribute, resell, or otherwise misuse a licence or digital product in violation of applicable licence conditions or law.

Compatibility

Customers are responsible for checking compatibility and system requirements before purchasing.

Compatibility information is provided on individual product pages where applicable.

If you are uncertain whether a product is compatible with your device, please contact us before placing your order.

Refunds

Refunds, replacements, and cancellations are handled according to our Refund Policy and any mandatory consumer rights applicable to the transaction.

Customer Support

For assistance with your purchase, contact:

Email: softlux.company@gmail.com
WhatsApp: +44 7916 687322

Limitation of Liability

To the maximum extent permitted by applicable law, SOFTLUNA will not be responsible for indirect, incidental, or consequential losses arising from the use or inability to use a product purchased through our store.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.

Changes to These Terms

SOFTLUNA may update these Terms of Service when necessary to reflect changes to our website, business, services, policies, or applicable requirements.

The version available on our website at the relevant time will apply, subject to applicable law.